Testimonials for Basement Systems USA

We just wanted to say thanks to you and your team for a job well done. Once again, you made it right on a botched job from a previous contractor. KC just left our home. He was very professional, pleasant and informational. And with the great work he did by himself, he is a truly a 'One Man Wrecking Crew.' Thanks again! Jim and Kathleen M.

My company had Basement Systems USA finish our basement at our office and I highly recommend their work! The basement turned out better than expected. The Foreman, Chris, was very good at communicating and always made sure the job site was clean at the end of the day. My company deals with a lot of different contractors and from my experience this company is very professional and does quality work. I would highly recommend them.

Appreciate everything you have done, has been a great experience from the beginning to end. Vince was great when he came out here, got right to it and didn't waste any time. The guys doing the installation were great, didn't even know they were here and they even cleaned up after themselves. I've heard the pump kick on a few times since installation which tells me the system is working and my basement has stayed dry!

We found mold infesting the carpet in the basement. We pulled out and threw away the carpet, and discovered that the concrete underneath was in pretty bad shape, so we didn't want to do the tiling ourselves. Talked to a couple places, Basement Systems USA was the most professional and knowledgeable and their prices were fair. We're very happy with the work they did. The estimate guy spent a long time with us and explained our options in great detail, never pressured or rushed us. We were able to schedule the installation for within a few weeks, which was great - we use the basement as a work space, and it was disruptive to have it out of commission. The workmen were a little late (really a little - less than a half hour) and hadn't called to give us a head's up, which is why I gave a B in that category - it annoys my husband when he doesn't know how long it will be until the workers arrive. Once the two men arrived, though, they were courteous and competent. They were honest with us about what they could and couldn't do given the shape of the concrete (i.e., there was no way we'd get a level floor down there without major concrete work), and they did a very nice job, and left everything spotless - definitely the most efficient and clean installation job we've had done. It wasn't cheap, but we felt it was a reasonable price and a good investment, and with the solid installation job to top it off, we're very happy with our choice. 

The team did a great job and I'm no longer having problems with the basement. I am beyond happy that the musty basement smell is no longer there, a job well done.

I am so impressed with your company. From Tim in sales who explained everything in a way I could understand to the installers. They arrived on time and when they were finished they cleaned up quickly and efficiently.

From start to finish this company exceeded my expectations. The salesperson, Tim, who came out for the initial estimate was thorough and helpful. He explained everything I needed to know, answered all of my questions, and put absolutely NO pressure on me to make a decision. After I decided to go with Basement Systems USA, it was only about a day before they called to schedule the work. They were able to schedule the work for about a month from then. They completed the work in 2.5 days. They were sure to put down tarps for walking through my house and hauled out 100% of the debris from jack-hammering my concrete floors. I was thoroughly impressed from start to finish and highly recommend them!

From start to finish this company exceeded my expectations. We needed French drains, a Sump Pump, and some reinforcement done to one basement wall. The salesperson, Tim, who came out for the initial estimate was thorough and helpful. He explained everything I needed to know, answered all of my questions, and put absolutely NO pressure on me to make a decision. After I decided to go with Basement Systems USA, it was only about a day before they called to schedule the work. They were able to schedule the work for about a month from then. They completed the work in 2.5 days. They were sure to put down tarps for walking through my house and hauled out 100% of the debris from jack-hammering my concrete floors. I was thoroughly impressed from start to finish and highly recommend them!

My husband and I are VERY pleased with our decision to have chosen Basement Systems and all of the products you provide to water proof our basement. The staff were extremely courteous, quick and professional for the 3 days they were in our home. They cleaned up after tehmselves and made sure we understood and were happy with their work.

I am very impressed with the professionalism of the crew.  They were courteous and pleasant. The windows and de-humidifier were installed expertly.

We are VERY pleased with the work of your crew. They were professional, efficient and friendly. They worked quickly, efficiently, neatly and as quiet as they could. The bright wall has transformed our basement and the water guard works great! Job well done.

The job was done efficiently, quietly (after the jack hammering) and very professional. We are very pleased with the outcome and thank you for teh professionalism in your staff and the reassurance you have given us in your system.

I wanted to let you know how much I appreciate Pete Westera. He came to my home and made recommendations clearly, with detail and no sales pressure. After we decided to get the ultra sump he came back out installed it as well as did the annual maintenance and service at the same time. Thank you for being the kind of company that employs such people.

We are very pleased with the work. The crew was professional, knowledgeable, timely and cleaned up after themselves. They were polite and very, very helpful; we enjoyed having them work for us.