Testimonials for Basement Systems USA

Rev. Justin S. contacted Basement Systems USA after realizing they had humidity and mold issues in the Baltimore, MD chapel's subfloor. The reviews and quality of product prompted him to reach out and ultimately schedule the work. The sales process was direct and solution focused, the crew was very efficent. Justin says he will be recommending Basement Systems USA to people in need not only because of the qualtiy product but because of the ease of working with the office.

Great customer support. Bernie was excellent and quite professional. Got the job done in a timely manner.

My experience with them was very good. They were very professional. They were very knowledgeable about what was happening in my house and about the issue that we were having. They didn't try to get us to spend needless amount on items that were not going to do anything different. We had someone come earlier and they were charging arm and leg for the job. But the gentleman from Basement Systems came and checked everything out.He had a computer with him and he pulled out everything and explained all the stuff for about two and half hours. He seemed to be pretty relaxed. I thought that it was expensive but it was fine for what we got.

 My apologies for not reaching out to you sooner. Firstly, Thank you taking the time to inspect and provide an estimate for my crawlspace jobs. I was extremely impressed with your knowledge, experience and good nature.      Your presentation left me with no doubt, Basement Systems USA would provide a premium product, provide expert installation by an experienced crew and the job would be done in a timely manner. I was extremely impressed with your knowledge, experience and good nature. I will happily recommend you and your company should I meet someone in need of your line of services. 

I just wanted to say we were very pleased with Tony'€™s work on our crawl space. He was keen to do a good job and kept us in the loop on everything. We were confident that he would complete the job as specified by Jan in our contract.

Attention Personnel Dept: I wanted to take the time to thank you for having Mr. Tony Griffin complete the work on my crawlspace. He did such a superb job on my home and always remained patient, polite and kind to me and my family members while working hard at this job.   I especially appreciated his professionalism and approchable style when my family and I had numerous questions. He really appeared to know his job quite well. His work habits were great, and I would clearly recommend him to others for a similar job in the future.   Again, thank you so much for a job well done.    Sincerely,   Evelyn Smith

The crew were professional,courteous they showed the progress as they were completeing the work .All in all I would hire that crew again. They cleaned up ever day they worked. The salesman was willing to give me a day to make my decision, the office personal was also friendly and courteous and the prompt service with your company was appreciated. I would recommend your company to anyone.

I contacted the company regarding my dirt crawl space and moisture that was coming through into the home. They came out and encapsulated the crawl space turning it into a clean, dry and moisture free space. I am happy with the work that was done and the team that did the work answered all my questions and were efficient .

My foreman Bernie was great! He was so helpful and he really went above and beyond for me. 

Haven't used their services just yet but plan on it in the near future. Based this rating on presentation alone. Had a rep come out and go over the product and services with me. And the presentation blew me away. Highly professional and thorough with info.

I was very impressed with the crew that did my installation. My install took longer than we originally anticipated but they were here on-time, every day and worked hard to get it done. Now everything looks great! I'm so happy with the results.

Basement Systems USA sent out a crew led by a foreman named Esteban. The crew had to work both inside and outside of my home while I was working from home. The crew was extremely professional. They left NOTHING around, or inside, my home when they left and other than some noise I couldn't even tell they were there. I would recommend this company and this crew to anybody looking to have work done around their home.

The entire crew was polite, considerate, and industrious.

I am pleased with the entire experience. The crew worked incessantly, they were polite, respectful, courteous and never complained. Devoin was completely acceptable and Empathetic to the situation with my ill sister and went beond expectations to accommodate us and avoid any disruptions in her life. I can’t begin to express my gratitude for his cooperation. My crawlspace is completely transformed and I can already notice the difference in the air throughout the house! Excellent work!

Just a note to let you know how pleased I was with the crew that was sent to repair my wall. They were well mannered, efficient, educational and easy to interact with. Once they arrived they wasted no time in setting up and taking care of the business at hand, which I really appreciated. It looks great, thanks!