Testimonials for Basement Systems USA

Basement Systems USA sent out a crew led by a foreman named Esteban. The crew had to work both inside and outside of my home while I was working from home. The crew was extremely professional. They left NOTHING around, or inside, my home when they left and other than some noise I couldn't even tell they were there. I would recommend this company and this crew to anybody looking to have work done around their home.

We recently had basement systems install a french drain and sump pump in our basement. Although the crew was polite and respectful of our home things could have turned out better. Specifically the appearance and neatness of the job. So, I sent pictures of those things I considered to be below standard. The response was quick and the end result turned out good. Later, I was concerned about another issue and I got a same day response by their service tech. Jorge. After I showed him my concern he immediately recognized the problem and what needed to be done. With out the help of Dave ,Chris, Tina and Jorge I would have rated the company at 3 stars but because of their dedication to customer service they are 4plus. All good people that just need more time to do the initial install the best that it can be.

The crew that completed the installation were great and very informative. They explained thoroughly on the questions I asked and had no complaints on their work ethic.

Thank you for sending the crew of workers to my house. They were highly efficient in their workmanship on completing the job in a timely manner. I must say that they completed the work in 2 days given the very limited space & heat that they dealt with. The supervisor was also very respectful & informative with me on addressing a couple minor issues. I was satisfied with the final outcome & will be recommending Basement Systems USA if any friends/family have a need.          

I am happy with the work that was done and it was done in a timely manor. Overall no concerns, happy and glad we went with Basement Systems USA

Everything was fantastic.

Wanted to compliment Basement Systems on the work that was done at my house in September, normally people only call when there is a complaint to be made but I wanted to call in and compliment Basemet Systems and especially Bernie and his team for doing such a great job at my property.

No complaints here. Glad I got the work done, good work, great crew. Overall happy.

From estimate to completion, I was very impressed with Basement Systems USA. The estimator happened to be the owner (Pete). While there certainly is a presentation as part of the estimate, I never felt pressured to buy. The tasks to fix the issues and the reason behind them were thoughtfully detailed and explained. The install went very well and I felt at ease with how the job was progressing mainly due the foreman, Larry Robinson. Larry was very personable and truly cared about making sure that I was a satisfied customer. When additional work was needed, he showed me exactly what the issue was and clearly defined what needed to be done. Again, I never felt that I was being pressured or sold something that I didn't need. As of 2 weeks later, I can say that I'm very pleased with the system that was installed.

Very Professional outstanding display of materials for the project, and a pleasure to do business with. RM

From estimate to completion, I was very impressed with Basement Systems USA. The estimator happened to be the owner (Pete). While there certainly is a presentation as part of the estimate, I never felt pressured to buy. The tasks to fix the issues and the reason behind them were thoughtfully detailed and explained. The install went very well and I felt at ease with how the job was progressing mainly due the foreman, Larry Robinson. Larry was very personable and truly cared about making sure that I was a satisfied customer. When additional work was needed, he showed me exactly what the issue was and clearly defined what needed to be done. Again, I never felt that I was being pressured or sold something that I didn't need. As of 2 weeks later, I can say that I'm very pleased with the system that was installed.

The work that was completed looks great and haven't had any leakage into the home. Esteban was friendly and answered questions I had. Very happy with Basement Systems USA. 

  My wife and I were extremely pleased with the professional manner of John. John went above and beyond and we are noticing a difference after the adjustments which were made. We appreciate and are so happy with the whole experience from beginning to end.  

I want you to know how very pleased I am with your company. Everything has been well don in a very professional manner.

My wife & I would like to express our complete satisfaction with the recent improvements your company made to the basement of our home. The attention to detail, quality of work and professionalism from the crew was evident throughout the entire job. The sales representative Gary arrived on time, thoroughly explained the products available and provided a detailed and clear cost estimate. At last we are enjoying a moisture –free basement thanks to your innovative products. We will not hesitate to recommend Basement Systems USA to our neighbors who have similar issues.