Testimonials for Basement Systems USA

Jeff made us feel very confident we were making the right decision to have his company do the work for us. He was very friendly and confident in the products he was selling to us.

Mike did a great job explaining the process and quoting me an estimate. I am passing the info along to the buyer of home with a credit toward the encapsulation process. I hope they do it! Their names are Natasha and Barry Graham, and settlement is Nov 1.

Very well taken care of, Any questions were answered. Computer generated quote on the spot. rom my first cold call to your office,, the entire process was well explained and organized, I didn't feel a need to look elsewhere. I might get something cheaper,, but,, do I WANT something cheaper? I own a lot of things I could buy a cheaper version of..... seldom the lower price is worth paying for. Got a quote that day - felt comfortable enough,, paid the down payment at the same time. The job was quickly scheduled.

Everything went seamless for me-- the crew showed up on time, got to work and I didn't have to do anything... Notifications mostly-- reminders of the upcoming work. Always better to get them even if I remember... I had NO clue. Everything was explained- any questions answered. Hard working guys, stayed at it getting everything done, got everything prepared then installed and finally cleaned up.. Pretty sure I couldn't get the same thing done by anyone else, pieces and parts, maybe, but the complete job, one source. Perfect.

Great service. Very professional. Gave several suggestions for basementimprovement. Would definitely use again for future projects.

I am really happy with the work that was done. The team came in and worked fast, efficient and had no complaints. 

Attention Personnel Dept: I wanted to take the time to thank you for having Mr. Tony Griffin complete the work on my crawlspace. He did such a superb job on my home and always remained patient, polite and kind to me and my family members while working hard at this job.   I especially appreciated his professionalism and approchable style when my family and I had numerous questions. He really appeared to know his job quite well. His work habits were great, and I would clearly recommend him to others for a similar job in the future.   Again, thank you so much for a job well done.    Sincerely,   Evelyn Smith

Our basement has been flooded 4 times since we bought our house. Basement Systems was able to find out where the problem is and fix it. The process was quick,professional and very efficient. The installers did a great job and were very careful about our property. Basement Systems installed a a new box drain and sump pump for is. I love my sump pump. Sometimes I go down in the basement and just look at it!! It's very high tech and works so well. I would highly recommend this company for anything that involves your basement.

Thank you so much for a job well done! Tony did a superb job on my crawlspace. He always remained polite, professional, kind and approachable when my family and I had numerous questions. His work habits are great and I would recommend him to others.

Happy,Happy,Happy! what a great company. From beginning to end the team did a wonderful job. Having knowledge of water problems and how to fix them is what these guys do. We had an exterior drain installed at our basement door along with a Super Sump pump. The company provides superior products that will protect your home and give you piece of mind when that rain start coming down!! Great Job..Larry, Bernie and Jorge' who helped with the installation.

The inspection and installation process was amazingly seamless.  The crew knew exactly what had been proposed to me earlier and took great care of our basement and yard.  The work was completed very quickly but with professional care.  The system even recently had to work through all the rain and I have a dry basement now! This company is worth your time if you are in need of basement waterproofing

The company took on an admittedly difficult task, involving removing the old sump pump, which was in an awkward location in a small landing with limited access. When they removed the old pump pit, I watched them fill the old location carefully, and then cement over it. The landing looks brand new now. The new sump pump required installing a new pipe through the foundation wall, which was then directed to drain in a much better way than our previous system.  The basement waterproofing crew then dug out a channel along the basement perimeter, only removing a minimal amount of floor. We moved most of our furnishings and belongings out of the space, and covered the others with plastic drop cloth, because this process can be dusty. The workers walked me through the process at every step, and actually took time to teach me about how to control humidity and air quality in the basement. The waterproofing system was installed in a day, and then the following day, the team covered the system with concrete, resulting in a smooth finish around the inside perimeter. A battery back-up and flood alarm system were installed with the new sump pump. The team consulted on a design for fully improving the basement space, including work on insulated, mold-resistant floor coverings. Communication with the company has been quick, professional, and easy to understand. My wife and I are continuing to work with this company on another project because we have been so pleased with their efforts on the waterproofing and sump pump install

I had a great experience working with Basement Systems USA. These guys were very professional, hardworking, and clean. They told me exactly what I needed to do and I was glad I went with their suggestions. I always had leak issues and occasionally my old sump pump wouldn't even work. I can truly forget about it now even in the worst of storms. In fact, that happened the following weekend after they left! A big storm came through and we even lost power for a couple of hours. The backup battery they installed let the sump pump keep working perfectly. Talk about just in time!

The crew was absolutely fantastic, they did a great job, they were quiet and professional, we could not be happier! 

Esteban was exceptional. Him and the crew did an excellent job. There were a few things I didn't understand and Esteban was there to answer all my questions.