Testimonials for Basement Systems USA

From start to finish, I received stellar customer service from everyone I encountered when inquiring information about my crawl space...from every person who answered the telephones and my accompanying questions, to the person assessing the situation to the actual team completing the job. This company employs PROFESSIONALS!!!!Thankfully, they were able to schedule an appointment quickly. After assessing the situation, Jeff recommended encapsulation of the crawl space, providing multiple views via supporting photographs to further explain their services and the process.I then contacted Amanda, who performed a miracle and scheduled the encapsulation quickly in less than 2 weeks, April 8, 2022 to be exact.Throughout the process, they kept me informed via telephone calls, emails, and text messages. Due to their sustained excellence and quality customer service, I was fully prepared and had no doubt the tasks would be completed efficiently.Bernie, the foreman, called me April 8 to provide his estimated time of arrival. I met him at my house along with Fernando and Edgar around 9:15 a.m. All three men were pleasant and I felt comfortable with the information and explanations they provided.I left my house while they performed the tasks at hand. Since the house is vacant and the chemicals, etc. they were using can be harsh, I left them to their own devices. Bernie telephoned me around 1:40 p.m. to say they were finished, cleaning up, which was much sooner than their earlier estimated completion time of 6 p.m.When I returned, Bernie provided explanations of the work provided as well as photos of their work and a tour of the exterior work completed. I am beyond pleased with the service I received and HIGHLY RECOMMEND them to my friends, family, and enemies too. Everyone should support this company, as they are credits to their profession.Karrie, Amanda, Ashley, Tina, Jeff, Bernie, Edgar, and Fernando did phenomenal work and I'm glad they were assigned to handling this job! Thank you for every kindness you extended and all our professional encounters.

Your company did excellent work for me and your employees were wonderful. I am very impressed with Basement Systems USA.

A brief note to express my utmost pleasure having Esteban Morales working in my home, on a very difficult basement project.Our home is 140yrs old. Esteban and his crew were tasked with the job of installing drains and a sump pump. The crew arrived promptly, worked efficiently and controlled the dust 100%. Esteban made key onsite adjustments- seamlessly. His competence was evident and his modesty sublime.Under Estebans guidance, his crew helped to make a "dreadful project" (my words), a truly positive experience. Every express of doubt and worry were quickly put to rest by Estebans assurance that everything would be fine. And it was. Sincerely,Brenda M Brandon, M.D

Very professional company with excellent work ethic. They installed new windows and a sewage pump system in my basement. I highly recommend them for any job

Sean Crew did an outstanding job on the basement.  Very knowedgeable about his products and the work he was doing.  Always keeping us informed and showing his progress as he moved along.  I am tellin gyou this because you should know just how good your workers are.  We are very happy.  Good job Sean!

I was very pleased with the work. The foreman even came early to do my install which worked out very well for me since I had an appointment later that day. Since everything was finished I even had a neighbor come by to look over the work and he said everything looked great.

So it’s been almost 4 months now since my basement was completed.  I just have to tell you how happy I am!  It has rained SO much lately, and my dehumidifier rarely turns on – because the humidity rarely goes above 50%.  There is NO moisture anywhere in the basement.  NONE.  Prior to this project, my sump pump ran every single day of the year for at least 2 hours even if it hadn’t rained in weeks.  It’s honestly like having a whole new house.  I can’t say enough about the work that was done – I didn’t really understand all the explanations I was given about everything, but I do know that it worked!  Thank you – so very much for being an honest company that really does what you say you’re going to do!

Everything was explained very well and the installation went smoothly. Dakota did a great job, he worked hard and cleaned up after himself. I want to give a shout out to Jeff as well. Overall, my experience with Basement Systems USA was outstanding!

"I hired this company after interviewing two other companies who offered traditional corrugated pipe systems. My basement looked like a monolithic pour floor which caused one company to not quote and the other one to stress the importance of choosing a company that is experienced in handling my foundation. Tim was my sales consultant, he was extremely knowledgeable and set up my job with just the essentials I would need to waterproof my basement. He never attempted to up-sell either. The schedule was put together and everything flowed after that. Sean and his crew showed up on time and worked hard to get my job completed on time despite a change order in the work from a DryTrack to WaterGuard System when it was discovered that my floor was not a monolithic floor, and then changing out the sump liner which wasn't in the original order. The crew was extremely flexible to get me the best system I needed. Two thumbs up for this company, I would definitely work with them in the future."

We called the professionals at Basement Systems USA after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman Scott Beard we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. Sean Ryan and his crew were extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with Sean Ryan and his crews work, Scott Beard's help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.

I am really a most satisfied customer.  Your company's quality of service is now the exception in our society but it is still very much appreciated.

Chris was great, answered all questions, very patient!

I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.

I like working with Dave, he is very responsive to my concerns. I dealt with him alot on the phone. Because they are such a good company, they are giving me great warranties. I like the workmanship of the job so far. The technician that came out found out that the motor in my sump pump was not working, he is very thorough. They would always keep me up to date on what was going on, when they would be arriving, and any new information regarding my service.

The crew was very knowledgeable, positive, punctual, tidy, and hardworking They took the time to explain the process and it made sense. I expected it would take much longer than it actually did. So, it was a great overall experience, and, best of all, no more musty smell! They did a great job.