Testimonials for Basement Systems USA

Hired them for 3 projects I have installed this basement waterproofing solution in 2 homes. System speaks for itself. Nothing better on the market. Work was first-rate. Expectations were presented prior to the project. Details on what would happen and how the project would go. Would not hesitate to use again ERV installed New basement egress. This project did not go as planned, but not at the fault of basement systems. Was originally supposed to get a BILCO door but due to unforeseen issues, that was not able to happen. They ended up installing a new staircase from my basement to ground level. Work was first-rate and ended up better than a bilco door. The company re-landscaped and everything is as it was. All work performed was top notch and no issues on anything they have done

Highly Recommend this company. I had a leaking wall and windows in my basement. They did an excellent job. The area was cleaned up. They showed up on time, and work a full day. The job was reviewed with me prior to starting, and after the work was done. I also got a courtesy call from the company. So far, no more leaks. I am pleased.

Although I was out of the country for the install, I am very happy with the project and everything looks great. 

"Jordan and his team were great! They were so nice and professional.They were very polite and worked so hard. You've got some really good guys there." 

Jorge C. and his crew did a great job installing the system, and Mike D. even came back out and fixed a cement issue. We have had a few rains, and the basement is still dry. Great job!

I trust this company with any tough job. I m a DIYer and can do a lot on my own, but I come to Basement Systems USA for any thing out of my league. They are always great and so trustworthy

I would like to thank you and your staff for the excellent service we have been given over the years. This past year you have investigated and corrected over ten separate flooding situations in the basements of our community. Your service is prompt and professional. As a property manager, it is a pleasure to call unit owners to follow up on your work. I have yet to receive a complaint.

We are very pleased with the workmanship. The crew was keen to do a good job and keep us in the loop about everything.

I was very happy with Jeff and the team that did my installation. They showed up on time, did excellent work, cleaned up after themselves and worked hard despite the hot weather. 

Esteban, Elicio, and Emerson were a wonderful crew. Esteban has great customer service skills as he double checked with me all there was to do, explained how they would seal the top of the install, and assured me that they’d leave no debris inside the trench & could install behind my appliances (ie heater and furnace) with ease. How they tucked the install behind the narrow space of drywall behind my washer/dryer is beyond me! :-D  I was pleased w/ the finished product, and how smooth & clean the walls & the lip of the trench look now compared to before. We had a heavy rain after that and i could see already the clean space alleviated some of my issues.

Did not find mold, but cautioned against some moisture seeping into the house.Recommended calling a plumber for a leak in the hose. Gave specific suggestionsfor preventive maintenance. Very friendly and professional

They were very professional. They also explained in details what the work consisted of step by step. If you had any problems or questions they were right there to answer any questions.

Jorge was very knowledgeable and answered all my questions.  He was a pleasure to work with.

So glad we did it! This was a project that we were not looking forward to. We had no idea how it would go! Choosing the right company makes all the difference and we made the right choice with Basement Systems USA. The company has amazing values and work ethic evident by the guys working in our home. We did it right before we went on vacation and we could have peace of mind knowing our basement problem was finally SOLVED. The best part is you don? t even know the sump pump is running! It runs so quietly that you don? t even notice it!

We have a pretty serious water issue under our home with a high water table and underground river that left our old sump pump gasping during 2018's heavy rains in Maryland. We found peace of mind by getting one of their dual sump pumps systems that has the backup just in case, and it has worked perfectly ever since. Their teams are professional and courteous and got the job done, and we thank them for their efforts!