Testimonials for Basement Systems USA

At this Joppa home the new owners had water damage and mold throughout the basement. Our team went in to install our WaterGuard, SaniDry and SuperSump.

For 36 years, Tom B. and his family lived with a wet basement that would get 6 to 10 inches of water every time their power went off during a storm. He knew that they would have to fix the problem if they were to stay in the house. A trusted friend recommended Basement Systems USA to Tom. In this video he talks about the entire experience provided by the company, from the sales process, to installation and results. "They were absolutely fantastic! At the end of five days we were convinced we got the A Team.", says Tom.

I am really a most satisfied customer.  Your company's quality of service is now the exception in our society but it is still very much appreciated.

Chris was great, answered all questions, very patient!

I am very pleased with the results. The crew acted in a professional manner and the system was installed to perfection. Please be sure I will call you if I ever need your services in the future.

I like working with Dave, he is very responsive to my concerns. I dealt with him alot on the phone. Because they are such a good company, they are giving me great warranties. I like the workmanship of the job so far. The technician that came out found out that the motor in my sump pump was not working, he is very thorough. They would always keep me up to date on what was going on, when they would be arriving, and any new information regarding my service.

The crew was very knowledgeable, positive, punctual, tidy, and hardworking They took the time to explain the process and it made sense. I expected it would take much longer than it actually did. So, it was a great overall experience, and, best of all, no more musty smell! They did a great job.

It went great.The crew was very professional and very kind

The company is amazing. The team knows what they are doing. They are also kind andprofessional.

Gary arrived exactly on time. He is wonderful individual. I didn't feel any pressure with what was described to me for my basement. We discussed all of my option. I was happy with my decision during and after I signed the proper papers. My install was scheduled that very day and in less than 2 weeks I have a new basement.  My sump pump was installed without too much interruption to my family life. My basement looks amazing. The waterproofing material and chair rail looks great. It hadn't rained much since the installation, but I am confident that there will be no more problems in my basement with leaking.

Very good experience. Came promptly. Very pleased. Gave me recommendations till I wasready to start work.

Javier was at excellent performance on the job today

Bernie and William were absolutely wonderful. They were nondisruptive and did a beautiful job and cleanup and were very personable

Basement Systems USA recently installed a Super Sump system and waterguard track in my basement and an outside underground sump pump drain pipe with ice guard and lawnscape outlet. The crew did an excellent job installing everything and cleaning the work area when finished. My only criticism was that, after installing the new discharge pipe, they didn;t cement over the hole they'd made in the concrete wall. I called the service dept and the manager said of course they'd fix that. I also asked if the outside drain pipe could be shortneed so the lawnscape outlet would drain better over the lawn. Again, he said yes because they wanted me to be satisfied. Mike Dyer was the technician who came to do the additional work, and I can't praise him enough. He d id a beautiful job of cementing over the hole in the basement wall-- you'd never know it was there. He shortened the outside drain pipe, refilled & tamped down the trench, and then went the extra step of obtaining & installing a popup outlet that works better in my yard. Mike also installed an 8' chute on the downspout to drain water away from my patio. Basement Systems did not charge me for any additional work. They mean it when they say they want their customers to be happy. I would recomment them without hesitation.

From the start the crew did a great job and in a timely manor. Julio and his team turned my basement into a livable area and I am really happy with the outcome of the work that was done.